Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via the method selected at checkout. If you prefer tracked or signed for delivery, an additional cost will be applied, so please contact us before choosing this method. Deliveries will be made within 5-10 working days (excluding bank holidays) after you place your order. Please note that weekends and Bank Holidays are non-working days. You can return your item(s) to our store unopened in person or by post within 7-days of purchase. Refunds are processed immediately, however please note, refunds may take a further 3-5 days to appear in your account depending on your bank. IMPORTANT: Remember to ask for a proof of postage receipt which you should retain until you receive your refund.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.